Find Out How a World Leader in ATM Management Solutions Improved Revenue Generation and ROI

Case Study Overview:

About Client:

Our client is one of the leading providers of multi-vendor ATM software for global banking and financial service companies and the largest POS for hospitality and retail. The client works with the largest banks across the world and owns, runs, manages, and modernizes ATM management solutions for the customers.

Overview:

The client engaged DEFTeam on multiple fronts to address various needs their bank's business objectives created and helped them achieve a better customer experience. DEFTeam presented a cost-savings model that not only reduced operational costs exponentially but also offered greater visibility into managing, monitoring, and maintaining ATMs.

Key results are:

• Improvised CX and better delivery on customer expectations.
• Helped make informed decisions on strategic issues using current and historical performance.
• Business-driven prioritization of fault resolutions.
• Increased ATMs uptime and efficiency.
• Increased customer retention rate, won new customers, and generated new income.
• Improved revenue generation and achieved maximum ROI.